Log in to the Control Panel (control panel info and how to log in was provided in the email that you got from us, when you signed up for hosting.) Use that address to log in to the control panel unless your domain has been fully moved over.
If your domain has been fully moved over already, then you can use the settings below.
REPLACE “yourdomain.com with the name of your domain.
- Click on the MAIL ICON.
- Click on MANAGE/ADD REMOVE ACCOUNTS
- Click on ADD ACCOUNT
Type in the name of the email address you want to set up. Set a password. Set up as many as you want and you are done. After creating up emails in the control panel, you need to set up your microsoft outlook or email program that you intend to use.
This explanation is for OUTLOOK EXPRESS
1: Click on the outlook express icon and load your email
2: Click on FILE menu up top, then click on Identities and choose ADD NEW IDENTITY
3: Enter in your profile name (the name you want to call the account)
4: Enter in your display name (what you want people to see you as, when you mail them)
5: Enter in your server information
POP3 incoming should be set to: mail.yourdomain.com
OUTGOING SMTP: THIS SHOULD BE SET TO YOUR OUTGOING SMTP ISPs server.
This means, who ever you use to get your internet, lets say shaw, you need to use their server name in this area. To find shaw’s server, for calgary, its:
If you use TELUS as an internet service provider, then you probably have to use: mail.telus.net
If you still cannot send email, you should verify the outgoing mail from your ISP (internet service provider, like shaw) So who ever you get internet from, call them up and ask them “What is your outgoing smtp server”
For username use: email@example.com
Enter in your password.
After you have done this you are almost done. Finish up and save your settings. Then you must set authentication.
TOOLS menu -> ACCOUNTS -> MAIL (click properties) -> SERVERS
Look at the bottom at:
OUTGOING MAIL SECTION (last section)
in outgoing mail section at the bottom click -> my server requires authentication
If you can receive emails but not send emails, your ISP may be blocking your access to mail. You need to enter in their SMTP server in the above OUTGOING SMTP box. Take the OUTGOING SMTP from your internet service provider (telus seems to be one of the few that block sending) and use this in your new email OUTGOING SMTP server box. (usually mail.telus.net)
If you have problems sending email and not receiving this is due to 3 possible problems.
1: you have your domain name in the incoming and outgoing and your domain is not yet moved over to us. In this case use the IP address above
2: You do not have authentication set on. In microsoft outlook express, go to TOOLS – ACCOUNTS – MAIL tab – choose the server in the white box and click on PROPERTIES. Click on the SERVERS tab and at the bottom make sure MY SERVER REQUIRES AUTHENTICATION at the bottom in the OUGOING MAIL SERVER area (make sure its clicked and dont bother with the settings button.
3: Your ISP may be blocking sending emails through their server. If you have tried both options above and it still doesnt work, please contact your ISP and ask them for their OUTGOING SMTP server. Take our outgoing smtp server out and put your ISP’s outgoing smtp server in the same place