You receive continuous “Enter Network Password” when checking mail

If you or your clients receive continuous “Enter Network Password” errors when checking mail with Outlook then this is not server side issue this looks to be issue with the email client.

You can refer the following article from microsoft.com : http://office.microsoft.com/en-us/outlook/HA101513541033.aspx

For Outlook :
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> In Outlook, go to the Tools menu and click on Email Accounts.
> Select Add a new email account and then click Next.
> Select POP3 and then click Next.
> Enter your email information:

* Your Name: your name
* Email Address: the email address the messages will be sent from
* Incoming Mail server (POP3): mail.domainname.xyz
* Outgoing Mail server (SMTP): mail.domainname.xyz
* User Name: the email address used to login to the webmail interface
* Password: the password for the email address
> Click on More Settings and Select the Outgoing Server Tab. Check My outgoing server (SMTP) requires authentication. Select Use same settings as my incoming mail server.
> Click Ok. Click Next. Click Finish

For Outlook Express :
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> In Outlook Express, go to the Tools menu. Click on Accounts.
> A box will appear. Click Add and select Mail.
> Enter your name as you want it to appear on your emails and click Next.
> Put in your email address, which consists of a user you set up in webmail and @yourdomain.xyz, and then click Next.
> Server type is POP3 and incoming and outgoing mail servers are mail.yourdomain.xyz (where yourdomain.xyz is your domain name and extension such as .com). Click on Next
> Next, enter your email address for the Account Name. Enter the password you set for this account. Note: Do NOT check the box “Log on using Secure Password Authentication”.
> Click Next and then click Finish. After you click Finish, you should see the following window. If not, go to the Tools menu, and click on Accounts. After clicking Accounts the window will appear. In this window, click on your domain until it is highlighted, then click on Properties.
> When the next screen appears, click on the Servers tab. Under Outgoing Mail Server, check the box next to My server requires authentication. Click Okay. Note: You MUST do this step so you can send mail from your domain.
> Now, you’re ready to send and receive mail. To set up multiple accounts, follow these steps again.

If you keep getting the network password, coming up after you have done the above, please refer to these documents.
http://www.lindamoran.net/blog_archivesauthor/2006/08/enter_network_p.html
http://office.microsoft.com/en-us/outlook/HA101513541033.aspx
http://support.microsoft.com/?id=290684

- Staff

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